okjudi Platform Account Terms

We at okjudi set out these terms to establish the conditions under which you access our platform, create an account, deposit and withdraw funds, and participate in our games. By registering with okjudi, you agree to follow our terms and accept our policies on account security, payment processing, and dispute resolution.

Our okjudi platform operates only in jurisdictions where local law permits. Before opening an account, you are responsible for confirming that okjudi services are available in your location and that your participation complies with applicable regulations. We do not offer services in regions where online gaming or sportsbook activities are prohibited.

This document covers account-opening requirements, deposit and withdrawal procedures, bonus eligibility, prohibited conduct, and our dispute-resolution process. We encourage you to read these terms carefully before joining okjudi. If you have questions about our policies, contact our support team via the help section in your okjudi account.

Account Opening and Eligibility

To create an okjudi account, you must be of legal age in your jurisdiction and provide accurate personal information. We require your legal name, date of birth, email address, and mobile phone number during registration. Our okjudi system sends a verification link to your email; you must click it within 24 hours to activate your account. If you do not verify your email within this window, your okjudi registration expires and you must register again.

After email verification, we require Know Your Customer (KYC) verification before you can deposit funds on okjudi. Upload a government-issued ID document—an Indonesian national ID (KTP), passport, or driving license—through your okjudi account dashboard. We also ask for a selfie to confirm your identity matches the document. Our verification team reviews your submission within a standard review window. During high-traffic periods around Idul Fitri, Idul Adha, or Imlek, review windows may extend. Once our okjudi team verifies your identity, we send you an email notification and your account unlocks deposit access.

You are responsible for maintaining the confidentiality of your okjudi password. We do not store your password in plain text—we encrypt it using industry-standard hashing. If you believe your okjudi password has been compromised, reset it immediately through the "Forgot Password" link on our login screen. We send a password-reset link to your registered email; click it and create a new password. Changing your password logs you out of all active okjudi sessions on other devices, forcing a fresh login next time you access okjudi.

Deposits on okjudi

We accept deposits on okjudi via multiple payment methods. E-wallets—DANA, e-wallet, mobile banking, local payment, and online payment—process instantly. You authorize payment through your chosen e-wallet app, and okjudi credits your account within seconds. We also support e-wallet, a standardized QR-code payment method that settles instantly through any mobile banking-compatible app. For bank transfers, we generate a unique Virtual Account (VA) number in your okjudi dashboard. Transfer funds from your local payment, online payment, e-wallet, or mobile banking account to this okjudi-specific VA, and the bank notifies us once the transfer clears. Virtual Account deposits typically settle within one business day.

We do not charge deposit fees. Your bank or e-wallet provider may apply transfer fees; okjudi does not collect these. Minimum deposit amounts on okjudi are set intentionally low to accommodate new users. Maximum deposits depend on your account verification tier. We do not accept deposits from third parties or from payment methods not registered to your name. All deposits must come directly from your personal bank or e-wallet account.

Withdrawals and our review process

To withdraw funds from okjudi, navigate to the withdrawal section in your account and specify an amount. Our system checks your available balance and allows withdrawals up to your current account balance. You designate a payment destination—local payment, online payment, e-wallet, mobile banking, local payment, online payment, or a bank Virtual Account. By default, okjudi returns funds to the same method you used for your most recent deposit, unless you select a different destination.

Our okjudi compliance team reviews all withdrawal requests to prevent fraud and ensure regulatory compliance. We do not set a fixed review timeline; instead, we assess each request individually. Straightforward withdrawal requests may clear within one business day, while requests requiring additional verification may take longer. We contact you via email if we need clarification on your account activity or recent transactions. Once our review is complete, we instruct the payment processor to transfer your funds. E-wallet withdrawals typically settle within hours; bank withdrawals depend on your originating bank's settlement schedule and may take one to three business days.

We do not charge withdrawal fees. okjudi does not withhold funds except to prevent fraud or comply with legal requirements. If a withdrawal is delayed, we communicate the reason and provide an estimated completion date. You can view your withdrawal history in your okjudi account dashboard, including status updates and any pending requests.

Bonus Terms and Prohibited Conduct

Any bonus offers on okjudi are subject to specific terms posted when you claim them. Bonuses are provided at our discretion and may have eligibility requirements, wagering conditions, or time limits. We do not guarantee bonus availability for all users or all periods. If we withdraw a bonus offer, we notify you in advance and allow a grace period for existing claims. Bonuses forfeited by the user cannot be reinstated except at our discretion.

We at okjudi reserve the right to suspend or close your account if we detect prohibited conduct. Suspensions may be temporary pending investigation or permanent if violations are severe. If we close your okjudi account due to prohibited conduct, we forfeit any remaining balance at our discretion, subject to applicable law. We do not refund forfeited balances except where required by regulation.

Dispute resolution and your okjudi rights

If you have a complaint about our okjudi service, contact our support team first through the help section in your account. We aim to resolve disputes within a reasonable timeframe—typically within 10 business days of your complaint. If the dispute remains unresolved after our initial response, you may escalate it in writing to our compliance team. Include relevant account details, transaction history, and a clear description of the issue.

We maintain records of all okjudi account activity—deposits, withdrawals, game results, and account changes. You can request a complete transaction history at any time through your account dashboard. We use these records to investigate disputes fairly and transparently. If we find an error in our processing, we correct it promptly and issue a refund or adjustment to your okjudi account balance.

We do not provide refunds for losses incurred through normal gameplay. okjudi game outcomes are determined by our certified random-number generators or live dealers; we do not alter results based on user complaints. However, if you identify a technical malfunction that affected your game outcome, contact our support team immediately with details. We investigate technical issues seriously and issue corrections only when we confirm a genuine platform error.

Data privacy and jurisdiction

We collect personal data from okjudi users to comply with regulatory requirements, process payments, and provide customer support. Your data is encrypted and stored securely on servers in Jakarta. We do not share your personal information with third parties except as required by law or to process payments. For complete details on data handling, see our privacy policy linked in your okjudi account settings.

okjudi services are available only where local law permits online gaming. We do not offer services in jurisdictions where such activities are prohibited. If we determine that you are accessing okjudi from a prohibited jurisdiction, we may restrict your account or require you to close it and withdraw your funds. Changes in local regulations may affect your okjudi access; we notify you of material changes via email and provide instructions for account closure if necessary.

These terms are governed by the laws applicable in jurisdictions where okjudi operates. By using okjudi, you accept our terms and agree to resolve disputes through our internal process first. If legal action becomes necessary, it is pursued in courts within supported jurisdictions only. okjudi assumes no liability for access from prohibited jurisdictions or for losses incurred through unauthorized use of the platform.